Please wait while the Experian representative
takes control...
You have been logged out due to a long period of inactivity.

Global sites

Privacy Policy

Who are we?

Back to top

The Experian Group has its corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, California and Nottingham, UK. References to ‘Experian’ ‘we’ or ‘us’ in this privacy policy are to Experian Limited. Experian is part of a group of companies, whose parent company is Experian plc which is listed on the London Stock Exchange (EXPN). For more information, visit the Experian plc’s website on

What is the purpose of this policy?

Back to top

This Privacy Policy sets out how your personal information obtained through your use of this website will be used by us.

Experian is responsible for the processing of any personal information you provide to this site and is registered in the United Kingdom under the Data Protection Act. If you have any requests concerning your personal information or any queries about our Privacy Policy or any other aspect of our website or service, please contact us.

What is our commitment to you?

Back to top

Protecting the privacy of your personal information is of importance to us. We believe that responsible stewardship of the information entrusted to us is crucial in developing and maintaining the public trust essential for our continued success. We are sensitive to your privacy concerns, and are committed to letting you know:

  1. What information is being collected on this web site;
  2. How that information is collected;
  3. How the information is being used; and
  4. What choice you have regarding cookies and your personal information.

All information supplied by you online to this website and in any application(s) will be used and protected by us in accordance with current data protection law and this Privacy Policy. This Privacy Policy does not apply to any other products and services offered through other channels.

What types of information do we collect about you and how do we use or share this information?

Back to top

The primary reason we collect personal information about you is to provide products and services you have requested. The types of information we collect and the primary purpose for which it is collected includes:

  • Required registration information, which will be used to establish your eligibility to gain access to the services/for account set-up purposes and to verify your identity;
  • Providing you with the services (including customer support) that you have subscribed to or registered for;
  • You may be required to provide us with your business data in order to access services on this website;
  • Billing information, such as credit card (or other payment card) number, is required to process the payment for products and services you order from us;
  • Dealing with your requests and enquiries;
  • Maintaining our records and for other administrative purposes;
  • Carrying out customer satisfaction research;
  • Protecting our systems from unauthorised access;
  • Improving the quality of our services;
  • Tracking activity on our website;
  • Statistical data about use of our website, and the types of users of our website. You cannot be personally identified from this data;
  • Testing the Services and our website. We will only use our information for this purpose after it has been anonymised;
  • Keeping you and your organisation up to date with information about associated products and services offered by Experian and relevant industry news. If you do not wish to be kept up to date about associated products and services offered by Experian and relevant industry news please tick the box on your application form;
  • In addition we collect information from visitors to this website through the use of enquiry forms and every time you e-mail us your details.

We may also use the information you supply to us to enhance the databases we use to provide services to you, and any other databases we use for other services.

Other than this, we do not store or capture information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood), which is automatically recognised by the web server.

Do we share information with third parties?

Back to top

We may disclose any of the information that we collect from this website to other companies within Experian’s group of companies. In addition, we may disclose all of the information we collect, as described above, to companies that perform services on our behalf such as payment card processors, data management firms or call centre providers.

We do not sell information collected to any third party.


Back to top

Cookies may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies may also allow us to make our website more user friendly. Wherever you have the option to save these details we recommend that you do not click to accept to save these details where you are using a shared computer (e.g. in an internet café).

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.


Back to top

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. Experian employs a Secure Sockets Layer (SSL) connection that provides a 128 bit encrypted connection for transmissions between your computer and Experian. When you visit the B2B Prospector website you may move in and out of the secure areas. Any time that you are on a registration page or inputting payment card information, you will be in a secure area.

Internet-based Transfers

Back to top

Given that the Internet is a global environment, using the Internet to collect and process data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us you acknowledge and agree to our processing of data in this way.

Changes To This Privacy Policy

Back to top

Our Privacy Policy will be reviewed and enhanced from time to time and you should check this page regularly to see our most up to date policy.

Bookmark and Share

Customer Support
Visa MasterCard Maestro
Sales & List Help   0870 012 1111
© 2019 Experian. All rights reserved.
Experian Ltd is authorised and regulated by the Financial Conduct Authority. Experian Ltd is registered in England and Wales under company registration number 653331. Registered office address: The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ.

Customer Support

Would you like some help?

Yes Please No, Thank You