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Terms of Use

B2B Prospector Terms and Conditions

These Terms and Conditions apply to the purchase of any services via this Website. They supersede any Terms and Conditions previously signed or agreed between the parties for these Services.
  • 1.


1.1. Some words and phrases used in this Agreement have the special meanings. These meanings are set out below.
Word or Expression Meaning
"Agreement" these Terms and Conditions;
"Bureau" any third party that assists You and/or the End User in using the Services, and which You/End User has contracted with for the purpose of such assistance;
"Charges" Our standard charges applying from time to time for the Services;
"Client Data" any data owned by You and provided to Us in connection with this Agreement, including information supplied by You in the Registration process;
"Commencement Date" the date on which You first use the Services, unless otherwise agreed in writing between us;
"Confidential Information" any and all information relating to the trade secrets, operations, processes, plans, intentions, product information, prices, know-how, designs, customer lists, market opportunities, transactions, affairs and/or business of the parties and/or to their customers, suppliers, clients in or on any medium or format. For the avoidance of doubt, the Information and the methods, techniques, know-how and ideas used or learned by Us in providing the Services are Our Confidential Information;
"End User" any entity to whom You act as a Reseller to supply the Information;
"Information" any information given by Us to You, in any form whatsoever, including any list of names and addresses of businesses;
"Intellectual Property Rights" copyright, database right, domain names, patents, registered and unregistered design rights, registered and unregistered trade marks, and all other industrial, commercial or intellectual property rights existing in any jurisdiction in the world and all the rights to apply for the same;
"Mailing" the sending of a marketing communication (which may, depending on the context be a postal communication or an electronic communication) to a business;
"Payment Card" the credit or debit card used by you during Registration or such other card you choose to use at a later date;
"Registration" the registration process that You must complete to Our satisfaction as a pre-condition to the provision of the Services;
"Reseller" an entity who provides the Information to End Users in accordance with this Agreement;
"Services" the services provided by Us on the Website, as may be ordered by you on the Website from time to time;
"We" Experian Limited (registered number 653331) Our registered office is at Landmark House, Experian Way, Nottingham NG80 1ZZ (and the expressions "Our" and "Us" where used in this Agreement shall have like meanings);
"Website" the website at or such other website through which Experian delivers the Services from time to time;
"Year" each twelve-month period commencing on the Commencement Date and each anniversary of the Commencement Date;
"You" means the entity authorised by Registration to use the Services and Information and the expression "Your" where used in this Agreement shall have a like meaning.
  • 1.2 The headings used in the agreement are for convenience only and do not affect the construction of this Agreement.
  • Wherever the words "including", "include", "includes" or "included" are used in this Agreement they shall be deemed to be followed by the words "without limitation" unless the context otherwise requires.
  • 2.


  • 2.1.This Agreement starts on the Commencement Date and continues until terminated in accordance with this Agreement
  • 3.


  • 3.1.The services that are made available on the website are intended for use in connection with business-to-business marketing only. Accordingly, You agree that You will only use the Services for purposes relating to business-to-business marketing.
  • 3.2.The restriction on use in clause 3.1 means that You will be in breach of this Agreement if You use the Services for any purpose other than business-to-business marketing. Examples of uses that would breach clause 3.1 include, but are not limited to, the following:
    • 3.2.1.using the mailing lists to market to individuals;
    • 3.2.2.using the email deployment services (as described in clause 8 below) for sending marketing communications that relate to products or services aimed at consumers rather than businesses.
  • 3.3.You shall not be entitled to act as a Reseller unless You have asked our permission to act in such capacity and We have granted permission for You to do so. We can refuse permission in Our sole discretion, and without giving reasons. No provision of this Agreement entitles You to act as a Reseller unless We have given such permission.
  • 4.


  • 4.1.We will provide the Services in accordance with this Agreement.
  • 4.2.Your use of the Services is at all times subject to this Agreement.
  • 4.3.We can at any time vary the nature of the Services or stop providing the Services or any part of the Services, due to circumstances beyond Our reasonable control.
  • 4.4.We will notify You in writing, by email, or a notice on the Website if We are going to amend or vary this Agreement. Such amended or varied Agreement shall apply to the provision of Services after the date on which You receive Our notice.
  • 4.5.If You do not agree with an amendment or variation that We have notified to You pursuant to clause 4.4, then You may write to Us within 28 days of receiving Our notification and terminate this Agreement. Termination will be effective upon the date, or after the period, specified in the notice, which shall be no less than 30 days after the date on which We receive the notice. You must pay all outstanding Charges up to the date of termination.
  • 5.


  • 5.1.You will pay the Charges for the Services on an as-used basis.
  • 5.2.Subject to clause 5.4, You agree to pay the Charges for the Services using a valid and authorised Payment Card bearing Your name. All payments taken from the Payment Card will be in pounds Sterling.
  • 5.3.We may, if We in our sole discretion decide, require You to pre-pay for the Services. This means that We will ask You to pay an amount to Us in advance. The amount you have pre-paid will then be displayed as Your balance on the Website, and reduce as You use the Services. When that balance is £0, or is insufficient to pay for further services, You will need to pay by Payment Card or pre-pay again before You continue to use the Services. If this Agreement ends and You have a balance remaining on the Website due to pre-payment, We shall refund that balance to You.
  • 5.4.We may (but are not obliged to) in our sole discretion provide You with a credit limit in relation to the Charges. Where We do so, We can invoice You at any time after the Charges have been incurred. You will pay each invoice within thirty days of the date on which You receive it or, if We agreed in writing, by direct debit to Our nominated bank account. We may vary the credit limit at any time.
  • 5.5.If You do not pay the Charges on time We can:
    • 5.5.1.charge You interest on the outstanding amount. Interest will be charged at 2% per annum above Barclays Bank plc base from the date on which You receive Our written notice until the date on which We are paid (whether before or after any court judgement). You will pay any costs incurred for pursuing outstanding invoices; and/or
    • 5.5.2.suspend the Services until We receive payment; or
    • 5.5.3.terminate this Agreement.
    • Exercising any of these rights will not affect any other remedies that are available to us.
  • 5.6.All sums payable to Us do not include Value Added Tax, or any other duty, which will be charged at the prevailing rate.
  • 5.7.We may correct any Charges payable under this Agreement and invoices in respect of those Charges where typographical clerical or other errors have been made.
  • 6.


  • 6.1.All of the Intellectual Property Rights in the Information and the Services belong to Us, or Our licensors. You will not acquire any Intellectual Property Rights to the Information or the Services and may only make such copies of the Information as You reasonably require for the purposes expressly permitted by this Agreement.
  • 6.2You grant to Us a royalty-free, non-transferrable, perpetual licence to use the Client Data and data relating to Your use of the Services and Your payment record. We can use the Client Data to enhance the databases We use to provide the Services and any of Our other databases, including those We use to provide similar services and risk and fraud prevention services. We can use data relating to Your use of the Services and Your payment record within Our other products and services.
  • 7.


  • 7.1.This clause 7 shall apply to each order that you make for Information that either:
    • marketing data; or
    • 7.1.2.contains addresses (which may be email addresses or postal addresses, depending on the Information that You order) that You may send Mailings to.
  • 7.2.In respect of each order for Information that You make, You agree that:
    • 7.2.1.if You have ordered the Information for single use then You shall use the Information once only and within 3 months of it being supplied by Us;
    • 7.2.2.if You have ordered the Information for multiple use then You may use the Information an unlimited amount of times within 12 months of it being supplied by Us.
  • 7.3.You shall only use the Information in accordance with clause 7.2. However, You shall be entitled to use the Information subsequently in respect only of those businesses which become Your bona fide customers as a result of a Mailing carried out using the Information and in accordance with this Agreement.
  • 7.4.Where You are acting as a Reseller, subject always to clause 7.2 and 7.3 You may use the Information for the bona fide business purposes of the End User and may provide the Information to the End User and/or Bureau solely for such purposes to be carried out but You shall procure that the End User and the Bureau shall (where the context so admits) fully comply with the obligations of You under this Agreement as if they were each a party hereto and shall supply the End User and Bureau with a copy of these Terms and Conditions.
  • 7.5. The Information may contain a number of check names and addresses in order to monitor the usage and to ensure that the Information is used in accordance with this Agreement.
  • 7.6. You agree that (and, where you act as a Reseller, shall procure that the End User and/or Bureau shall agree that) We shall be entitled to publicise or disclose to third parties the existence of or the outline of the subject matter of this Agreement.
  • 7.7. Where the Information is used in contravention of the provisions of the Agreement You shall be liable to pay Us a sum equivalent to the value of the Charges on each occasion that the Information is so used which sum shall be payable within thirty days of the date on which You receive our invoice for the sum. You agree and acknowledge that the provisions of this clause 7.7. shall operate by way of liquidated damages and are a genuine pre-estimate of Our loss in such circumstances.
  • 7.8. You acknowledge that the Information may contain data licensed to Us by third parties. We are contractually restricted from sub-licensing the whole or substantially the whole of certain third party databases in one single selection of records or in several selections to a single sub-licensee either alone or together with its affiliates. We reserve the right (without incurring any liability to You) to withhold performance of the Services and/or the provision of any data to You to the extent that We reasonably consider this to be necessary in order to comply with this restriction and/or any other of Our obligations
  • 7.9. You shall (or, if applicable, procure that any End User or Bureau shall) provide Us with details of any and all email addresses contained within the Information which have bounced back to You (or the End User/Bureau) and/or have exercised the "unsubscribe" option, within 30 days of You (or End User/Bureau) having become aware of the bounce-back or unsubscribe.
  • 8.


  • 8.1.This clause 8 applies to Your use of any services that enable You to send emails ("Email Deployment Services").
  • 8.2.You shall create any message content ("Client Content") to be included in any emails to be deployed using the Services. You acknowledge that We have no obligation to check the Client Content.
  • 8.3.We reserve the right to decline to deploy any email or otherwise suspend the provision of the Email Deployment Services where:
    • 8.3.1.the Client Content is deemed (when run through a proprietary spam filter) to be unsuitable for deployment; or
    • 8.3.2.the Client Content is inconsistent with Your obligations under this clause 8; or
    • 8.3.3.the performance of the Email Deployment Services would be contrary to any legal or regulatory requirement or any requirement of good industry practice.
  • 8.4. In the event that We decline to deploy an email on the grounds set out in clause 8.3, You shall re-supply Us with revised and appropriate Client Content.
  • 8.5. You acknowledge that all emails deployed pursuant to this Agreement (whether deployed by You or Us) using Information shall contain Experian specific message content ("Experian Content") which includes Experian branded headers and footers, a hyperlink offering the recipient of the email the option to "unsubscribe". This will only not be the case where We give You the option for emails not to include Experian Content.
  • 8.6. You warrant that the Client Content shall not contain any of the following:
    • 8.6.1.any unlawful, threatening, abusive, libellous, harassing, blasphemous, defamatory, obscene, pornographic, profane, or otherwise objectionable information, including without limitation any transmission constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, federal or international law;
    • 8.6.2.any misleading or deceptive information (including without limitation any material contrary to any compulsory or voluntary trade or regulatory code of advertising practice), or any misrepresentation with respect to products or services offered by You;
    • 8.6.3.any chain letters, illegal pyramid, or "Ponzi" type schemes;
    • 8.6.4.any information, audio, video, graphics, software, or other works in violation of any third party's Intellectual Property Rights;
    • 8.6.5.any deceptive information which would imply endorsement, affiliation, or sponsorship with any entity or person other than You or any other person without the written consent of such entity or person;
    • 8.6.6.any viruses, Trojan horse, worm, timebomb or other similar harmful programming routine.
  • 8.7. You acknowledge that (without prejudice to any provision of this Agreement) the Email Deployment Services are to be used for sending permission based emails only.
  • 8.8. You shall inform Us in advance if You intend to use the Email Deployment Services to send more than one million messages as part of a single use of the Email Deployment Services.
  • 8.9. You shall fully indemnify Us against any and all losses, costs, damages, liabilities, claims, demands and expenses suffered or incurred by Us (including legal expenses reasonably and properly incurred) arising out of any claim brought against Us by any third party in relation to any email which We are required to send pursuant to this Agreement.
  • 9.


  • 9.1.You will comply with any rules and guidelines that We reasonably prescribed in relation to the manner in which We provide the Services. We will adopt such measures as we deem necessary to ensure the security of the Information and the Services.
  • 9.2.We will provide You with a digital certificate for each user who may also be given an individual identification, which We call "User ID". Only the individual to whom it is issued may use the User ID. The User ID cannot be transferred to or used by other users.
  • 9.3.We refer to account numbers, identification codes and passwords used to access the Services as "Client ID".
  • 9.4.You acknowledge and agree that control of and security for Your Client ID is Your sole responsibility and that We have no liability at all for any losses (whether direct, indirect or consequential) arising from any use of Your Client ID by any persons, whether authorised by You or not this includes unauthorised access to Your computers and/or network or any information not deleted when these systems are updated or replaced. We can issue You with new Client ID at any time. Any new Client ID will take effect 24 hours after We notify You of the new Client ID.
  • 9.5.You also agree that You will:
    • 9.5.1.maintain appropriate technical and organisational security measures and procedures to prevent the accidental or unauthorised disclosure of Your Client ID or its use by unauthorised persons;
    • 9.5.2.inform Us as soon as You become aware of any unauthorised use and/or disclosure of Your Client ID;
    • liable for any and all Charges incurred in connection with the Client ID whether or not You authorise such Charges.
  • 9.6.We may invalidate or suspend use of Your Client ID if:
    • 9.6.1.You breach any of Your obligations under these Terms and Conditions; and/or
    • 9.6.2.We are notified of, or become aware of, any unauthorised or improper use of Your Client ID (either by You or someone else).
  • 10.


  • 10.1. You agree and acknowledge that You will not use the Information as the sole basis for any of Your business decisions.
  • 10.2. You acknowledge that the Information is based on information provided to Us by others and that We cannot control the accuracy of this information, which may also contain expressions of advice or opinion.
  • 10.3. We use all reasonable skill and care to provide the Services. However, You agree that it is reasonable for Us to limit Our liability. In particular We:
    • 10.3.1. do not warrant the accuracy of the Information or the validity of any advice given or opinion expressed;
    • 10.3.2. are not liable for any loss of any kind which You suffer as a result of a claim by a subject of the Information, advice or opinion.
  • 10.4. We are not liable to You for any of the following as a result of Our negligence, breach of contract, other tort or otherwise:
    • 10.4.1. indirect or consequential loss;
    • 10.4.2. the following types of financial loss; loss of profits; loss of earnings; loss of business or goodwill; even if that party had notice of the possibility of the other party incurring such losses;
    • 10.4.3. the following types of anticipated or incidental losses; loss of anticipated savings; increase in bad debt; failure to reduce bad debt; even if that party had notice of the possibility of the other party incurring such losses.
  • 10.5. Our total liability to You in any Year for all claims for negligence, breach of contract, tort or otherwise is limited as follows. In the first Year Our liability does not exceed the amount payable by You for the Services provided during that Year. In subsequent Years Our liability does not exceed the amount paid by You for the Services provided in the previous Year.
  • 10.6. We do not give any representations, warranties, conditions, undertakings, or terms (either express or implied):
    • 10.6.1. as to the fitness for a particular purpose of the Services and/or the Information;
    • 10.6.2. that the Services and/or Information will meet Your requirements;
    • 10.6.3. that provision of the Services will be uninterrupted, timely, secure or error free.
  • 10.7. The warranties expressly set out in this Agreement are the only warranties that each party gives to the other in respect of the subject matter of this Agreement. All other warranties, representations or terms of equivalent effect that might be implied by law are excluded to the extent permitted by law.
  • 10.8. Nothing in these Terms and Conditions excludes Our liability for death or personal injury arising out of Our negligence, or any other matter which it would be illegal for Us to exclude and/or limit, or attempt to exclude and/or limit, Our liability.
  • 10.9. You will protect Us and keep Us fully protected against any claims or actions made or brought against Us as a result of:
    • 10.9.1. You rendering the Information inaccurate or incomplete (whether by an act or omission);
    • 10.9.2. Your use of the Services.
  • This protection shall include all losses, damages, costs and other expenses (including any payments We make to settle any such claims or actions on the advice of Our lawyers) that We incur and You promise to pay Us or reimburse Us if there is any such loss, damage, cost or other expense. This protection will not apply to the extent that the claim or action has been directly caused by Our breach of this Agreement.
  • 11.


    • 11.1. We both will ensure that Our respective officers, employees and agents shall maintain in strictest confidence and not divulge or communicate to anyone else any Confidential Information of which it is the recipient. This shall not affect any of the other part of these Terms and Conditions.
  • 11.2.These provisions do not apply to any Confidential Information which:
    • 11.2.1.either You or We are required to divulge by a Court, tribunal or governmental authority with competent jurisdiction;
    • already public knowledge, other than where either You or We break these confidentiality provisions;
    • 11.2.3.was already known to the recipient before the date of disclosure (as evidenced by written records);
    • 11.2.4.was independently obtained from someone else, without that person breaking any confidentiality obligations they have to either You or Us.
  • 12.


  • 12.1. You shall at Your own cost co-operate with Us to such extent and provide to Us such information and assistance as We reasonably require to perform Our obligations in relation to the Services.
  • 13.


  • 13.1. Either of Us may terminate this Agreement by giving the other not less than 30 days prior written notice unless otherwise agreed in writing.
  • 13.2. Either You or We may terminate this Agreement by written notice if:
    • 13.2.1.either You or Us materially breach this agreement and fail to remedy that breach within seven days of receiving written notice of the breach from the other to that effect;
    • order or resolution is made or passed to wind up the other (unless this is solely for the purpose of reconstruction or amalgamation);
    • 13.2.3.the other becomes insolvent or has an administrator or administrative receiver is appointed over its assets.
    • Such notice will take effect immediately or on the date specified in the notice.
  • 13.3. Not using or infrequently using the Services can be an indication of possible fraud. We therefore may terminate this Agreement by written notice if:
    • 13.3.1. You make no use of the Services for a continuous period of 6 months; or
    • 13.3.2. the Charges which You incur in relation to the Services in any continuous period of 12 months are less than £480 plus VAT (or such other minimum spend figure as We apply generally to Our clients of the Services at any time).
    • We may also suspend Your use of the Services if We have any other reason to believe that the Services may be being used for the purpose of fraud. We will notify You if We exercise this right to suspend, and will give due consideration (through Our standard procedures) to any request You make for the Services to be re-instated. If, however, We then remain of the view that the risk of fraud remains, or if You have not made a request for reinstatement within a reasonable time period set by Us, We may terminate this Agreement by written notice.
  • 13.4. Termination will not affect:
    • 13.4.1. any other rights either You or We may have acquired before termination;
    • 13.4.2. any part of these Terms and Conditions intended to survive termination.
  • 13.5. We will invalidate Your Client ID as soon as termination occurs.
  • 13.6. Any licence or permission granted to You will cease immediately on termination of this Agreement.
  • 14.


  • 14.1. Both of us undertake to each other that in respect of the provision and use of the Services (as appropriate) We will both comply fully with all relevant statutory enactments from time to time in force (including the Data Protection Act 1998 in so far as its provisions are applicable).
  • 14.2. You further undertake to Us that:
    • 14.2.1. prior to Your use of the Services, You will hold all registrations and licences necessary for You to comply with Your obligations under this Agreement;
    • 14.2.2. you will use the Information in accordance with all relevant codes of practice in the direct marketing industry and/or the advertising industry.
  • 14.3. You warrant that You have in place and will maintain:
    • 14.3.1. appropriate technical and organisational measures against accidental, unauthorised or unlawful processing, destruction, loss, damage or disclosure of the Information;
    • 14.3.2. adequate security programmes and procedures to ensure that unauthorised persons do not have access to equipment used to process the Information or on which Information is stored.
  • 14.4. You acknowledge that certain services that We may make available for order on the Website are governed and/or restricted by various statutory provisions, regulations, codes of practice, rules and principles relating to the obtaining, use and sharing of personal data ("the Regulatory Framework") which shall include Direct Marketing Association (UK) Limited Code of Practice, Telephone Preference Service rules, Fax Preference Service rules, The British Code of Advertising Practice, The British Code of Sales Promotion Practice and The Advertising Association's Standards of Practice in List and Database Management (as such codes are amended and re-drafted from time to time). Accordingly (and without prejudice to any other provision of this Agreement) You further acknowledge and agree that Experian shall be entitled to suspend, cancel or decline to provide any services to the extent that in Our reasonable opinion to provide the services would be:
    • 14.4.1. contrary to any requirement of the Regulatory Framework;
    • 14.4.2. not desirable or practicable by reason of any political regulatory or public pressures;
    • 14.4.3. beyond Your entitlement to receive any Information which would otherwise be received as part of the services.
  • 14.5. Our exercise of the rights set out in clause 14.4 shall not with regard to any part of the Services terminate any obligation of Us or You relating to any other part of the Services.
  • 14.6. You shall at Our request inform us of the intended use of the Services and/or any other information which We reasonably consider relevant in order for Us to determine that, in performing the Services, We and You are complying with the provisions of this Agreement.
  • 15.


  • 15.1. All personal data about you will be treated in accordance with our Privacy Policy. Please read our Privacy Policy which is available on the Website.
  • 16.


  • 16.1. This Agreement is the entire agreement between the parties relating to the subject matter of this Agreement. It supersedes all previous negotiations, understandings, agreements and/or representations.
  • 16.2. The rights granted by this Agreement are personal. Subject to clause 16.3, neither party can assign or grant any of these rights to anyone else without the prior written consent of the other (such consent not to be unreasonably withheld or delayed).
  • 16.3. We shall be entitled to sub-contract any or all of its obligations under this Agreement to a sub-contractor but by doing so We shall be responsible for the acts and omissions of the sub-contractor to the same extent as if We had carried out the obligations pursuant to this Agreement.
  • 16.4. If either party fails to exercise any right or remedy available under this Agreement then such failure or delay will not prevent that party from relying on those rights or remedies in the future.
  • 16.5. If any part of this Agreement is found to be invalid by a Court it shall be deleted and the rest of these Terms and Conditions will remain in full force and effect.
  • 16.6. All notices must be in writing and sent by recorded delivery post or fax or e-mail. If We write to You We will use the address or fax number or e-mail set out in Your Registration to receive the Services. You can write to Us at the address shown on the Website if this is different from Our registered office address.
  • 16.7. All notices are deemed received:
    • 16.7.1. if posted to the correct address - two working days after being posted;
    • 16.7.2. if sent by facsimile to the correct facsimile number - one hour after transmission;
    • 16.7.3. if sent by fax outside the normal working hours of the addressee - one hour after the re-opening for business of the addressee;
    • 16.7.4. if sent by e-mail to the correct e mail address when a receipt notification is received.
    • Service by fax is only effective if the original of the fax is placed in the post the same day as the fax is transmitted.
  • 16.8. Only You and We have legal rights under this Agreement. It is not intended that any part of this Agreement will be enforceable, by virtue of the Contract (Rights of Third Parties) Act 1999, by any other person.
  • 16.9. This Agreement shall be governed by, and construed in accordance with, English law. We both agree that the Courts of England shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with this Agreement.
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